Fix Khan Academy App Not Opening or Not Working Problem

khan academy

Khan Academy is an American non-profit educational organization created in 2008 by Salman Khan. Its goal is to create a set of online tools that help educate students. The organization produces short lessons in the form of videos. Its website also includes supplementary practise exercises and materials for educators. 

There are several errors with every app on your phone. Similarly, Khan Academy has several issues while working on your phone, it may not work properly, and sometimes it dont open or it shows a black screen / white screen (blank screen) when you open the Khan Academy app.

Khan Academy not opening, not working properly, won’t load, and Ping Problem is similar issues and they can be solved by common solutions. We have shared some working solutions to solve these errors, so keep reading this post till the end to solve all the errors of Khan Academy.

Fix Khan Academy App Not Opening or Not Working Problem Solved

1. Check the internet

Sometimes your current internet source becomes useless for using Khan Academy in such case you get such an error, you may not be able to open the Khan Academy app.

So, try connecting to different Internet if available. If you have different network provider Internet then try using that, or if you have broadband WI-FI then try using that too, in some cases this solution works!

2. Check to see if Khan Academy is down

Khan Academy uses many servers to store and process user data. Whenever there is maintenance to servers or if there is stress on servers users are able to use many services and people get Khan Academy server errors or connection errors. So in such a situation, you cannot do anything to solve this issue.

From your side, you can only check the Khan Academy down status on the Twitter account Khan Academy where their support team is active. Whenever such a situation happens Khan Academy team update the status of the issue on Twitter so make sure you check Khan Academy’s Twitter account. Or you can also check on Down Detector.

Khan Academy down

3. Restart

Sometimes your smartphone gets some bugs which are causes many issues in your phone. In such cases rebooting your smartphone is the best option you can do to overcome such bugs. Simultaneously, restarting can resolve the problem related to many apps.

4. Clear Cache and Clear data

Clearing the cache of the Khan Academy app will not delete any important data but ‘Clear all data’ will delete all data of the Khan Academy app basically it will reset the app and you will have to set up the Khan Academy app again from the start if you Clear the data of it.

Firstly try clearing the cache if it dont works then try to Clear all data.

Steps to clear cache and clear all data of Khan Academy –

  1. Open your device’s Settings app.
  2. Tap Apps & notifications.
  3. Tap Khan Academy. If you can’t find Khan Academy, tap See all apps.
  4. Tap Storage. Clear storage.
  5. Tap Clear cache.
clear cache khan academy

5. Storage

Make sure you have enough storage on your device. Enough in the sense, that you should have at least 0.5-1GB of free space on your phone If it has less than 0.5GB then you will see Khan Academy isn’t responding or Screen Freeze issue.

To Clear the space you can delete unwanted apps, videos, and photos, or you can clear the cache of different apps.

Once there is enough working space for the Khan Academy app. Khan Academy may open easily. If this solution doesn’t work then you can try the next solution.

6. Update Khan Academy

If you are running an old version of Khan Academy then it may have some bugs. So try installing the updated version of apps from different App Download Sites or from Playstore.

To Update Khan Academy on an Android device from the Play Store follow the steps mentioned below:

1. Open the Play Store app then tap on your profile present in the upper-right corner.
2. Then go to ‘Manage apps and device’ and go to ‘Updates available’.
3. Then find Khan Academy and tap Update.

If Khan Academy is not on the list then your App must be up to date already. In this case, follow the next solution.

To Update Khan Academy on an iOS device from the App Store follow the steps mentioned below:

  1. Open the App Store.
  2. Tap your profile icon at the top of the screen.
  3. Scroll to see pending updates. Search for Khan Academy and Tap Update next to an app to only update that app.

7. Contact support

Unfortunately, If all the above solutions didn’t work, then try contacting the support team on 7303882660 or you can contact them on Facebook they will definitely help you to solve your problem for sure.

We have shared all the possible solutions you need to know about the Fix Khan Academy App Not Opening or Not Working Problem. If you still have any kind of issues or problems then feel free to comment below. We will help you as soon as possible.

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