DSTV is a popular digital satellite television provider that offers its services to many households and businesses across Africa. However, sometimes users may encounter an error message stating “this device is already registered with another user DSTV.”
This error message indicates that the DSTV decoder is linked to another user’s account and cannot be linked to another account until it has been de-registered from the previous account. In this article, we will discuss in detail what causes this error message and how to fix it.
How to fix the “This device is already registered with another user DSTV” error message
1. Contact DSTV customer service
The first step to resolving the error message is to contact DSTV customer service. The customer service representative will ask for the decoder’s serial number, smart card number, and your account details to verify if the decoder is indeed linked to another account.
If it is, the customer service representative will advise on the steps to de-register the decoder from the previous account.
2. Deregister the decoder from the previous account
If the decoder is indeed linked to another account, the customer service representative will guide you on how to deregister the decoder from the previous account.
This may require the previous owner’s consent or proof of ownership of the decoder, such as a purchase receipt. Once the decoder is deregistered, it can be registered under a new account.
3. Pay outstanding bills
If the error message is a result of unpaid subscriptions on the previous account, the previous owner must pay the outstanding bills before the decoder can be deregistered.
Once the bills are paid, the previous owner can contact DSTV customer service to deregister the decoder from their account.
4. Wait for Technical glitches
If the error message is as a result of technical glitches or system malfunctions, it may be temporary. In such cases, it is advisable to wait for a while before retrying the connection. If the error message persists, contact DSTV customer service for assistance.
The “This device is already registered with another user DSTV” error message is a common issue faced by DSTV users, but it can be resolved by following the steps outlined above.
It is crucial to ensure that you purchase a decoder from a trusted source and verify that it is deregistered from the previous owner’s account before registering it under your account. In case of any technical issues, DSTV customer service is always available to assist.