Fix CAIXA Site Not Opening/Working Properly

Caixa Econômica Federal, also referred to as Caixa, is a state-owned Brazilian financial services company headquartered in Brasília, Brazil. It is the fourth largest banking institution in Brazil, as well as the fourth largest in Latin America, and the eighty-third largest bank in the world.

Many times people are not able to open on their laptops and PC from Google Chrome, and Safari browsers. Meanwhile, people weren’t able to do anything on Caixa some reported pages not loading, and websites not loading properly.

So in today’s post, we are going to discuss how you can fix this issue and talk about some solutions that work. So keep reading till the last word you will get the troubleshooting.

How to Fix Caixa Site Not Opening/Working Properly

1. Check the internet

Sometimes utilising Caixa site may not work to use a different internet source. You might not be able use Caixa normally sometime in such a situation. Google, for instance, allows searches but not site opening.

So, if possible, try connecting to a separate Internet. Try utilising an alternative network provider’s Internet if you have one, or another Wi-Fi broadband if you have one.

If your Wi-fi isn’t working then try using it through an Ethernet cable, or try to restart your router. Try connecting this Wi-Fi to different devices to check if it’s working or not.

2. Check the Caixa server

Caixa uses many servers to store and process user data. Whenever there is maintenance to servers or if there is stress on servers users are able to use many services related to Caixa and people get the message “This site can’t be reached”, 500 internal server error, forbidden 403, 404 not found or ERR_CONNECTION_RESET on Caixa. So in such a situation, you cannot do anything to solve this issue.

From your side, you can only check the Caixa Twitter for updates down status on Downdetector.

3. Restart

You may be using a Mac, iPhone, Android, Windows or Chromebook device, all devices have some bugs. These bugs sometimes interfere while you try to use Caixa.

In such cases rebooting/ restarting your device is the best option, which you can do to temporary solve this issue. To solve bugs and problems on any device try to update your OS to the newest version possible. This will solve many problems related to Caixa not working.

4. Clear Cookies of a Browser

Cookies are small blocks of data created by a web server while a user is browsing a website and placed on the user’s computer specifically on browser.

Clearing cookies on the browser clears all browsing data related to a specific site. After clearing cookies of Caixa all the data related to Caixa will be deleted.

Steps to clear the cache of the Caixa:

Chrome: Select Settings > Site Settings > Cookies and site data > See All Cookies and Site Data > Find the site and click trash.

Safari: Go to Safari > Preferences > Privacy > Manage Website Data. Choose the website and select Remove.

5. Update your Browser

It might not function properly or it won’t load if you view the Caixa using an out-of-date browser. To stop receiving various Caixa-related problems, you must update your browser to the most recent version.

To update go to the official store and look if there is an update available. If it is available Update it as early as possible.

6. Disable Extension

Extensions are small third-party software programs that customize the browsing experience on Browsers. However, these extensions could also cause issues of to the Caixa website slow, etc if they are not compatible or optimized for some websites.

To avoid issues, try turning off your browser extensions: 

  1. First, open your browser.
  2. Now, click on More Options and choose Settings.
  3. Click on the Extensions tab.
  4. Lastly, disable all your browser extensions.
  5. Or can simply open the Incognito mode of your browser where your extensions are not working and open the Caixa site.

Restart your Browser afterwards and check if you can use the Caixa site.

7. Turn off VPN/ DNS

The site may not be responding or displaying some unidentified error if you have an active DNS or VPN service on your device. Therefore, find that VPN or DNS provider and disable it. Sometimes opening the Caixa website might be aided by utilising a VPN or DNS.

If you are using a smartphone then to turn off the VPN follow the steps given below:

  1. Open your phone’s Settings app.
  2. Tap Network & internet Advanced.
  3. Go to VPN. If you can’t find it, search for “VPN.” If you still can’t find it, get help from your device manufacturer.
  4. To disconnect tap Turn off that VPN.

If you are using a browser on a PC or laptop then to turn off DNS and VPN follow the steps given below:

  1. Open your browser.
  2. Go to settings.
  3. Open Extensions.
  4. Find VPN or DNS extensions and turn them off.

If you are using a PC or laptop then to turn off DNS and VPN follow the steps given below:

  1. Go to Settings > Network & Internet.
  2. Find VPN. If you can’t find it, search for “VPN” or “DNS”.
  3. Select the VPN connection you want to disable.
  4. Click Disconnect.

8. Use another device

If you still dont find any solution on your current device then for the temporary purpose I suggest trying another device. Another device may work if the problem is with your current device.

9. Contact Caixa

If you have followed all the above solutions and nothing work then you can contact Caixa to help to solve your issue related to using Caixa. They will help you as early as possible.


We have shared all possible working solutions to solve all issues related to Caixa not working. Most people find their solution by updating the version of the browser, updating the device, Restarting the device and checking their internet.

Have any other questions? Do ask us in the comment box and also dont forget to mention which solution worked for you.

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