Jio is one of the largest and most popular mobile networks in India, providing a range of services including voice calls, messaging, and high-speed data. However, like any network, Jio users may experience issues with their calls, such as poor call quality, dropped calls, or difficulty in connecting calls.
In this article, we will discuss some common Jio calling issues and provide troubleshooting steps to help you resolve them.
- How to fix Jio Calling Issues
How to fix Jio Calling Issues
If you are experiencing calling issues on your Jio network, you can try the following troubleshooting solutions:
1. Check your signal strength
One of the most common reasons for Jio calling issues is poor signal strength. A weak signal can cause call drops, poor call quality, and difficulty in connecting calls.
To check your signal strength on Jio, follow these steps:
- Make sure your mobile data is turned on.
- Open the Phone app on your phone.
- In Android dial *#*#4636#*#* & in iPhone dial *3001#12345#* and press the call button.
- This will open the Field Test Mode on your phone, which will show you information about your signal strength and other network parameters.
- If the signal strength value is below -105 dBm, it indicates a weak signal, For clarification -120 to -130 dBm signal is an indication of bad strength. Try moving to a different location or going outside to improve the signal strength.
If you continue to experience Jio calling issues despite having a strong signal, you may need to try other troubleshooting steps.
2. Check your balance
Another common reason for Jio calling issues is insufficient balance in your account. This also happens help if you are unable to send SMS from Jio. If you don’t have enough balance, you may not be able to make calls or send messages. To check your Jio account balance, follow these steps:
- Open the MyJio app on your phone.
- Sign in to your account using your Jio number and OTP.
- On the home screen of the app, you will see your current balance, as well as other details such as your data usage and validity.
If you don’t have enough balance, you can recharge your account using the MyJio app or other recharge options. Once you have sufficient balance, you should be able to make calls and send messages without any issues.
3. Reset network settings
Resetting your network settings can resolve Jio calling issues on your Android and iOS devices easily. This method also helps to solve Jio No service issue easily. This process will reset your phone’s network settings to their default values and can help to fix any configuration issues that may be causing problems. Users have reported this solution works for the issue of Jio mobile data working but the call is not working.
To reset your network settings on Jio, follow these steps:
- Open the Settings app on your phone.
- Select “Connection & Sharing” or “General management“
- Now select Select “Reset network settings” or “Reset Wi-Fi, mobile & Bluetooth“
- Confirm that you want to reset your network settings.
- Wait for your phone to restart and reconnect to your Jio network.
After your phone restarts, check to see if the Jio calling issue has been resolved. If the problem persists, you may need to try another troubleshooting method.
4. Turn off VoLTE
If you’re experiencing Jio calling issues, turning off VoLTE (Voice over LTE) may help to resolve the problem. VoLTE is a feature that allows you to make voice calls over the 4G LTE network, but it can sometimes cause issues if your phone doesn’t support it or if there are network compatibility issues. To turn off VoLTE on Jio, follow these steps:
- Open the Settings app on your phone.
- Select “Mobile networks“.
- Choose “Jio“.
- Scroll down and turn off VoLTE.
- If it doesn’t solve the issue you can also try to set a different preferred network.
- Choose “3G” or “2G” as your preferred network type.
- If prompted, confirm that you want to switch to the selected network type.
After switching to a non-VoLTE network type, check to see if the Jio calling issue has been resolved. If the problem persists, you may need to try other troubleshooting steps.
5. Restart your phone
Restarting your phone is a simple yet effective way to resolve many Jio sim-related issues & Jio SMS not receiving, including calling issues. Restarting your phone can help to refresh its settings and clear any temporary glitches that may be affecting the Jio sim’s performance and solve problems such as the Jio call ended problem. To restart your phone, follow these steps:
Once your phone has restarted, check to see if the Jio sim calling issue has been resolved. If the problem persists, try other methods.
6. Update your phone’s software
Ensure that your phone’s software is up to date. Go to your phone’s settings, select “Software update,” and then choose “Download and install.”
7. Jio Customer care
If you have tried the above troubleshooting steps and are still experiencing Jio calling issues, it may be time to contact Jio customer care for further assistance. You can reach Jio customer care through a variety of channels, including:
- You can call Jio’s customer care helpline at 198 or 199 from your Jio number, or 1800-88-99999 from any other number.
- You can send an email to Jio’s customer care team at [email protected].
- You can chat with Jio’s customer care team through the MyJio app or on the Jio website or on Whatsapp.
When contacting Jio customer care, be sure to provide as much detail as possible about your calling issue, including any error messages or other symptoms you may be experiencing. The customer care representative will then work with you to diagnose and resolve the problem.
Why does Jio call cuts automatically?
Possible reasons why Jio calls may cut automatically, including:
Poor signal strength: If your Jio network signal is weak or fluctuating, it can cause calls to drop or disconnect automatically.
Network congestion: If the Jio network is experiencing high traffic or congestion, it can lead to dropped calls.
Call settings: If your call settings are not configured properly, such as enabling the “Call drop protection” feature, it can cause calls to drop automatically.
Device issues: If there are issues with your phone’s software or hardware, such as outdated software or a faulty microphone, it can cause calls to drop.
Jio 5g calling problem
If you are experiencing calling problems on Jio’s 5G network, try checking your network coverage and ensuring that your device is up-to-date with the latest software updates also do check if you have proper 5G settings configured on your phone. You may also want to try resetting your network settings or contacting Jio customer support for further assistance.
Why No Incoming calls on Jio after porting?
You can try a few troubleshooting steps you can try:
1. Make sure that your Jio account is active and that you have sufficient balance and a valid plan to receive incoming calls.
2. Try restarting your phone and see if that resolves the issue.
3. Make sure that your call settings are configured properly and that you have not enabled any call-blocking features.
4. If you had call forwarding set up on your old network, make sure that it has been properly disabled.
5. If the issue persists, contact Jio customer support for further assistance.
Hope you got the solution to Jio’s Incoming and outgoing Calling Issues. If you didn’t find any solution then please comment below. You can mention your experience with the Jio calling problem and how you solved it.