In today’s rapidly advancing digital landscape, mobile payment apps have revolutionized the way we conduct financial transactions. Google Pay, a prominent player in this field, has made seamless transactions and money management easier than ever. However, as with any technology, users can encounter a variety of issues while using Google Pay. Whether you’re a seasoned user or a newcomer to the platform, dealing with errors can be frustrating and disruptive. But fear not, as this article aims to be your go-to resource for resolving common Google Pay errors.
From payment failures and sync issues to unexpected crashes and account discrepancies, Google Pay users might encounter a wide array of problems that can hinder their overall experience. Navigating through these challenges requires a clear understanding of the potential issues and the steps to address them effectively. In the sections that follow, we will delve into some of the most prevalent Google Pay errors and provide step-by-step guidance on troubleshooting them.
By the end of this guide, you’ll be equipped with the knowledge and strategies needed to troubleshoot and resolve these issues, allowing you to make the most of the convenience and security that Google Pay brings to your financial transactions.
Whether you’re sending money to a friend, making an online purchase, or managing your expenses, understanding how to tackle common errors will solve your various regular issues using Google Pay. So, let’s dive into the world of Google Pay troubleshooting and pave the way for a smoother digital payment experience.
- Solutions For Common GPay Errors on Android & iOS Devices
- Error 1: Google Pay Couldn't Send SMS
- Error 2: Couldn't Verify UPI Account
- Error 3: Something Went Wrong
- Error 4: Google Pay Or GPay Couldn’t Reach The Servers
- Error 5: Couldn't Register
- Error 6: OTP Problem
- Error 7: Can't Find An Account With This Phone Number
- Error 8: Phone Number Linked to Multiple Accounts
- Error 9: Failed To Add The Payment Method
- Error 10: Bank Server Unavailable In Google Pay
- Error 11: Trouble Accessing your Contact’s Account
- Error 12: Google Pay Black Screen
- Error 13: UPI ID cannot be Activated
- Error 14: Unable to Add an Account, Server Unavailable
- Error 15: Your Bank Server is not Responding
- Error 16: Unable to Add a Bank Account
- Error 17: Trouble While Connecting to your Bank Account
- Error 18: New SIM Detection Problem for this Bank Account
- Error 19: Payment Failed
- Error 20: Invalid Credentials or Incorrect Debit Card Information
Solutions For Common GPay Errors on Android & iOS Devices
Error 1: Google Pay Couldn’t Send SMS
- Make sure you have a stable internet connection.
- Ensure your phone has the necessary permissions to send SMS. Go to your device settings > Apps > Google Pay > Permissions, and ensure SMS permission is granted.
- Check if your SMS service is working by sending a text message to another contact.
- If the Couldn’t Send SMS problem persists, consider contacting your mobile carrier to ensure there are no SMS-related restrictions on your account.
Error 2: Couldn’t Verify UPI Account
- Double-check that you’ve entered the correct UPI PIN. Remember, this is the PIN associated with your bank account and not your device.
- Ensure that the mobile number registered with your bank matches the one in your Google Pay profile.
- Make sure your bank’s UPI services are not facing any downtime or maintenance.
- If the problem persists, contact your bank’s customer support for assistance.
Error 3: Something Went Wrong
- First, try closing and reopening the Google Pay app.
- Clear the app cache and data: Go to your device settings > Apps > Google Pay > Storage > Clear Cache and Clear Data.
- Make sure you’re using the latest version of the Google Pay app. Update it from the Google Play Store if necessary.
- Restart your phone and try again.
- If the issue persists, consider uninstalling and reinstalling the app.
Error 4: Google Pay Or GPay Couldn’t Reach The Servers
We have already written a dedicated article on this issue you can read that here. hen you encounter server-related issues, follow these steps:
- Check Internet Connection: Ensure you have a stable internet connection, preferably over Wi-Fi.
- App Update: Make sure you’re using the latest version of the Google Pay app.
- Retry Later: If the error persists, wait for some time and then try again. It might be a temporary server issue.
- Check Google Pay Status: Visit the official Google Pay status page to see if there are any ongoing issues on their end.
Error 5: Couldn’t Register
- Ensure you’re entering accurate information during the registration process.
- Check if the mobile number you’re using for registration is linked to a bank account that supports UPI.
- If you’re using a virtual or online-only bank account, make sure it’s compatible with Google Pay.
- Try registering during off-peak hours when the server load might be lower.
There is a similar Gpay issue where you face the issue Exceed Maximum Registration Attempts in GPay, you can follow instructions from that article, solutions are pretty similar.
Error 6: OTP Problem
- Make sure your phone has a strong network signal or internet connection to receive the OTP.
- Ensure your phone’s time and date settings are correct, as incorrect settings might lead to OTP issues.
- If you’re not receiving the OTP, you can request a voice call for verification instead.
If you want more solutions you read one of our posts, Solution: Google Pay Incorrect OTP Please Try Again ZR.
Error 7: Can’t Find An Account With This Phone Number
- Double-check the phone number you’ve entered to make sure it’s correct.
- Ensure the phone number you’re using is the same one associated with your bank account.
- If you recently changed your phone number, make sure you’ve updated it with your bank.
Error 8: Phone Number Linked to Multiple Accounts
This error occurs when the same phone number is linked to multiple Google Pay accounts. To resolve it, you should ensure that your phone number is linked to only one Google account. Remove the phone number from any extra accounts and keep it linked to the primary one.
Error 9: Failed To Add The Payment Method
- Check if your payment method (credit/debit card, bank account) is supported by Google Pay.
- Ensure the payment method details you entered are accurate.
- Contact your bank to verify if they support Google Pay and if there are any issues with your account.
- Clear the cache and data of the Google Pay app and try adding the payment method again.
Error 10: Bank Server Unavailable In Google Pay
This error is often temporary and related to issues on the bank’s side. Wait for a while and try again. If the issue persists, you might want to clear the app cache, update the Google Pay app, or even contact your bank to ensure there are no issues with your account.
Error 11: Trouble Accessing your Contact’s Account
This error can happen if your contact hasn’t properly set up Google Pay or their account details have changed. Ask your contact to check their Google Pay settings and make sure they are using the correct phone number and email associated with their Google Pay account.
Error 12: Google Pay Black Screen
A black screen issue might be due to a temporary glitch or problem with the app. Try force-closing the app, clearing its cache, and restarting your device. If the issue persists, consider uninstalling and reinstalling the Google Pay app.
Error 13: UPI ID cannot be Activated
- Double-check the UPI ID you’re trying to activate for typos or errors.
- Ensure your bank account is eligible for UPI transactions and there are no pending issues with your bank account.
- Contact your bank’s customer support for assistance.
Error 14: Unable to Add an Account, Server Unavailable
- This could be due to temporary server issues. Wait for some time and try again later.
- Check your internet connection and make sure it’s stable.
- Ensure you have the latest version of the Google Pay app.
Error 15: Your Bank Server is not Responding
This error is often related to temporary issues with your bank’s servers. Wait for a while and try the transaction again later. If the problem persists, contact your bank to ensure there are no issues with your account.
Error 16: Unable to Add a Bank Account
Make sure you’re entering accurate and complete bank account details. If you continue to face issues, ensure that your bank account supports UPI transactions. If the issue persists, contact your bank to verify if there are any restrictions on adding the account to Google Pay. This will definitely help you solve Bank Account Couldn’t Be Added Due to SMS Timeout issue on Gpay.
Error 17: Trouble While Connecting to your Bank Account
- Make sure you have a stable internet connection on your device.
- Update your Google Pay app to the latest version from the app store.
- Check if your bank supports Google Pay. Not all banks are supported.
- Verify that you’re using the correct login credentials for your bank account.
- If the issue persists, you might want to contact your bank’s customer support or Google Pay support for further assistance.
Error 18: New SIM Detection Problem for this Bank Account
- This error might occur if you’ve recently changed your SIM card or device.
- Ensure that the new SIM card is properly inserted and activated on your device.
- Log in to your Google Pay account using the new SIM card.
- If the issue continues, you can try removing and re-adding the bank account to Google Pay.
Error 19: Payment Failed
- Make sure you have sufficient funds in your bank account or linked payment method.
- Double-check the recipient’s information (phone number or email) for accuracy.
- If you’re making an online payment, ensure the website or app you’re using is reliable and secure.
- Verify that your payment method/link hasn’t expired.
- Sometimes, payments fail due to temporary server issues. Wait a bit and try again later.
Error 20: Invalid Credentials or Incorrect Debit Card Information
- Triple-check the login credentials you’re using for your Google Pay account. Make sure there are no typos.
- If you’re trying to add a debit card, ensure that you’re entering the correct card number, expiration date, CVV, and other required details.
- If the problem persists, you might want to reset your Google Pay password or contact Google Pay support for assistance.
If you’ve tried the above steps and the errors persist, don’t hesitate to reach out to Google Pay’s official customer support or your bank’s customer service for further guidance.
Keep your Google Pay app and your device’s operating system up to date for the best experience.
Remember that GPay has various updates consistently so solutions may not work sometime, so be patient and persistent when troubleshooting.
Please share your experience, with Gpay errors and how you solved them.