Fix: Unable to Scan Phonepe QR Code

Fix Unable to Scan Phonepe QR Code Solution 1

Phonepe is one of the most widely used payment platforms in India. It is based on the Unified Payments Interface (UPI). Flipkart, an online shopping company, owns the Phonepe application, which is also a subsidiary of Walmart.

The Phonepe application helps users to make payments to merchants or any person through the UPI ecosystem when you permit it with your bank account. You can add multiple bank accounts and still manage them easily. After completing a transaction, Phonepe rewards its users with a scratch card which contains offers, and deals and also includes money.

Phonepe is one of the most widely used money transaction applications in India, but there are many reasons for failure in the application such as network issues for UPI, daily limits for bank and UPI as well, security reasons, Bank or the receiver’s bank technical issues and other bank related issues. In this article, we have discussed all the possible solutions to the problem of being unable to scan the Phonepe QR code, so do read till end.

Fix: Unable to Scan Phonepe QR Code Solution

1. Holding the phone too close or far from the QR code

When you make a transaction through Phonepe make sure you hold your phone at a distance which will help your device to scan the QR code to proceed with the payment. Holding your phone too close or far will not recognize the QR code and payment cannot be done.

2. Light is not enough bright

If your phone camera quality is not good enough and there is not enough bright light, then your phone will not scan the QR code. Make sure there is enough bright light in your device to complete the scanning of the QR code and proceed with the transaction.

3. Damaged QR code 

If you are scanning QR code at a shop then there is high chance of damage to QR soce structure.

Make sure to check out if the QR code scanner is not damaged and also check whether it is looking clear or not. If the QR code is damaged, it will not redirect you to the payment section on your Phonepe application.

4. Internet connectivity

Confirm whether the internet speed of your device is working properly. Also, check the signal status of your phone number. If you find yourself in a place where there is a poor internet connection or poor SIM signal then do not make the payment in your Phonepe application as it will only delay the transaction time or will fail eventually due to connectivity issues.

5. Phone camera being used by another application

Make sure your phone camera is not used by another application when you are doing payment transactions on Phonepe. Note that it is necessary to grant all permissions to your Phonepe application.

So to avoid this you can close all applications from background and in addition you can restrict camera use for other apps temporarily.

6. Clear cache 

If you are still unable to scan and pay, then try clearing the cache of your application and relaunching the application. It helps you phone to get releaf from buggy extra work.

Steps to clear cache and clear all data of PhonePe –

  1. Long tap on the PhonePe app icon.
  2. Tap on the Clear data option.
  3. Now you can clear the cache of PhonePe.
  4. You also have the option to clear data, but after clearing data you will have to set up the app from start.

7. Distance

Allow the lens of your camera to focus on the QR code. Move closer or farther to allow the lens to focus on the QR code. The lighting should be well enough for the camera to read it properly. Place it into a better lighting position or tell someone to on the flashlight from their phone.

8. Clean Camera & try to Focus

There should be no smudges and dust on your device’s camera lenses. Clean it with a microfiber cloth so that the camera can see and recognize the QR code better.

Despite all the decent lighting and position, if it still does not recognize the QR code, then tap and hold the screen while your camera is on. The camera app may launch Google Lens and launch the page for the QR code, depending upon the model of your phone.

9. Google Lens 

Google Lens is one of the best options for those who are unable to scan the QR code with their device camera. Install the Google Lens application from the Play Store and open the Google Lens application and make it scan the QR code. It makes it easier for those who are having trouble with their device camera.

Make sure that when you use the Google Lens application, you have Google Lens suggestions enabled. It will help scan QR codes in a few moments. To do that, follow these steps, start the camera application and click on the options icon and then tap more settings. In the general section, make sure Google suggestions are on by swiping the button to the right side.

10. UPI ID Or Phone Number OR Bank account details

If you are not able to pay by scanning QR code the simply ask the reciver to give his UPI ID Or Phone Number OR Bank account details. It will take your more time to do this but you can easily make payment using these methods using PhonePe app.

11. Alternative To PhonePe

If you fail to scan PhonePe QR code then try to try to use other altertives to pay like Amazon Pay, Gpay, Paytm, etc to do payment.

12. Compatibility

If your device is not compatible with the latest features and comes with low specifications, then it may take more time for you to scan the QR code when compared to devices with high specifications and up-to-date android versions. The best way for such type of devices is to install a third-party application with high-speed functionality and use it to scan the QR code in your device.

Please note that Having an old version of PhonePe may be the reason behind this issue, so try to update your PhonePe app to latest version available according to OS of your device.


We have shared all possible solutions you need to know about the Unable to Scan Phonepe QR Code Solution. If you still have any kind of issues or problems then feel free to comment below. We will help you as soon as possible.

2 thoughts on “Fix: Unable to Scan Phonepe QR Code”

    • Maintain optimum distance bwtween camera and QR code,
      & make sure you are using latest version of the PhonePe.

      If problem persist try to use Gpay or Paytm see if they work or not.


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