Fix Yono SBI OTP Not Receiving Problem

yono sbi

YONO SBI is an integrated digital banking platform offered by the State Bank of India to enable users to access a variety of financial and other services such as flight, train, bus and taxi bookings, online shopping, or medical bill payments.

Recently I was trying to sign up for my Yono SBI account but the OTP was not receiving, thus to solve the issue I found some ways which solved the problem of OTP not receiving YONO SBI.

So read the post till the end to know different solutions to solve this issue and dont forget to comment on which solution worked for you. Your comment will definitely help others also to know the best solution to this error.

Solutions to Yono SBI OTP Not Received Problem

1. Double check number

Just for rechecking make sure you have typed the Phone number, many times people in hurry make mistakes while typing the number.

2. Clear the Cache

The cache is the files that are used to make future processes faster, which can be deleted and deleting them will not create any major problem, in a result, it can solve your OTP not coming issue.

To clear the cache of Messaging app follows the steps given below:

  1. Open ‘Settings App‘ and go to the ‘Apps‘ section.
  2. Now find Messaging app and open the App info of it.
  3. Now Tap on Clear Data.
  4. Find Clear Cache and tap on it.

In a similar way also clear cache of the Yono SBI app.

clear cache messaging 1
Clear Cache of Messaging app

3. Restart your Smartphone

Sometimes there is a bug in the working Android or iOS device which is the root cause of this problem and it doesn’t allow your smartphone to work normally. So to sort out such bugs you just have to restart your smartphone and it will fix most of the bugs easily.

4. Check the internet

Sometimes your current internet source becomes useless for using Yono SBI in such case you get such an error. Even some have reported that weak Internet can cause an interruption in verifying your authority on Yono SBI.

So, try connecting to different Internet if available. If you have different network provider Internet then try using that, or if you have broadband WI-FI then try using that too, in some cases this solution works!

5. Update Yono SBI

If you are running an old version of Yono SBI, it may have some bugs. So try installing the updated version of apps from different App Download Sites or from Playstore.

To Update the Yono SBI app from the Play Store follow the steps mentioned below:

1. Open the Play Store app then tap on your profile present in the upper-right corner.
2. Then go to ‘Manage apps and device’ and go to ‘Updates available’.
3. Then find Yono SBI and tap Update.

If Yono SBI is not on the list then your App must be up to date already. In this case, follow the next solution.

6. Put your Sim on another phone

If you are in hurry to the OTP then, just remove your sim card and put it on another phone or feature phone, it might work now and your OTO might come now.

7. Call Customer Care

If you have followed all the above methods and none of them worked for you to receive OTP, then try calling customer care of Yono SBI.

You can call 1800 1234 (toll-free), 1800 11 2211 (toll-free), 1800 425 3800 (toll-free),1800 2100(toll-free) or 080-26599990 which are 24X7 customer care numbers of SBI.

After calling, explain your’s fair situation to them, and they will definitely help you out from this situation.


We have shared all possible solutions to the problem of OTP not receiving Yono SBI verification. If you still have any kind of issues or problems then feel free to comment below. We will help you as soon as possible.

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