Solution To Internet Not Working While On a Call

internet not working

While on a call if you want to surf the internet then you may face a problem. Many people complain to customer care about internet issues while on call which is common in Airtel, VI, Jio, BSNL sim. Customer care also cannot give a permanent solution to this issue.

This issue is a bit irritating as you cannot surf interent and can not do your work with the help of the internet. Only after you end a call you will be able to use the internet.

I personally own Airtel and Jio on my smartphone and I used to face this issue, but recently I have found some solutions to solve this issue which is not temporary it is permanent!

You may have iPhone or Android device with Airtel, Jio, Vi or BSNL sim card, you can use these solutions for any sim card or smartphone just follow the soltions.

Note- Many sites and Youtube videos will suggest you to change APN, but my dear friends APN settings don’t work in 2022.

Solution To Internet Not Working While On a Call

1. Dual Sim Isuue

I was facing problem of internet not working while on call because of my second sim card. Whenever I get call on sim 1st it used to turn of my internet so as a solution I used to turn of my 2nd sim. It used to work every time for me.

To turn off the sim you can go to Settings > Sim cards > select the sim card and turn off the card.

After ending your call you can turn on second sim again.

2. Enable VoLTE

VoLTE stands for Voice over Long Term Evolution which basically used to make and receive your voice calls. If your VoLTE is not turned during call then also you may face this problem. Thus you should turn on VoLTE. In some old phones dual VoLTE may not have support.

To turn on the VoLTE go to Settings > Sim Cards > Select the sim card > Find and Turn on VoLTE.

enable volte
Enabling VoLTE

3. Set Preferred Network Type

If you haven’t selected preferred network type then it may select 3G or 2G network which may cause problem accessing internet during call. Thus you should select preferred network as LTE.

To set preferred network type go to Settings > Sim Cards > Select the sim card > Preferred Network type > ‘Prefer LTE’.

prefer lte

Setting preferred network as LTE

So these solutions are suggested by us to solve this problem. What is your experience related to this issue let us know in the coments.

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