Fix Upstox OTP Not Receiving/ Getting Problem

Fix Upstox OTP Not Receiving Getting Problem

Upstox is a fin-tech company to allow innovative investment options for its users. It also provides securities brokerage and stock trading services. It also allows retail investors to trade in the equity market through the platform. ensures that its clients reap the benefits of a high-tech online trading platform and best-in-class services every step of the way from the time they open an account to executing trades and beyond.

Yesterday I was trying to sign up into the Upstocks account, but the Upstocks’ 6-digit OTP was not coming to my phone number. To solve the issue, I found some ways which solve the problem of OTP not receiving Upstox.

So read the post till the end to know different solutions to solve this of Upstocks Verification not coming and don’t forget to comment on which solution worked for you. Your comment will definitely help others also to know the best solution to this error.

Solutions to Upstox OTP Not Received Problem

1. Double check number

Most people make mistakes at this stage where people forget to check the number they have entered. So first of all, please check the number again if it is right or not. If it is wrong please recorrect it.

Also, check if you are receiving other SMS messages, if you are not able to receive sms from others then it may be an issue of your sim not receiving SMS.

2. Clear the Cache

The cache is the files that are used to make future processes faster, which can be deleted, and deleting them will not create any major problem, in a result, it can solve your various issues like OTP not coming issue.

To clear the cache of Messaging app follow the steps given below:

  1. Open ‘Settings App‘ and go to the ‘Apps‘ section.
  2. Now find Messaging app and open the App info of it.
  3. Find Clear Cache and tap on it.

In a similar way also clears the cache of the Upstox app.

clear cache messaging 1
Clear Cache of Messaging app

3. Restart your Smartphone

When a device is restarted, it closes all running apps and processes, which can resolve conflicts that may be causing the OTP not receiving. Additionally, a restart can clear the device’s memory, which can help with performance issues that may be contributing to the bug. Additionally, a restart can clear the cache, which can help with certain software bugs.

However, restarting a smartphone may not solve all bugs, and in some cases, more extensive troubleshooting or even a firmware update may be needed.

4. Check the internet

Sometimes your current internet source becomes useless for using Upstox in such case you get such an error. Even some have reported that weak Internet can cause an interruption in verifying your authority on Upstox.

So, try connecting to different Internet if available. If you have different network provider Internet then try using that, or if you have broadband WI-FI then try using that too, in some cases this solution works!

5. Update Upstox

If you are running an old version of Upstox, it may have some bugs. So try installing the updated version of apps from different App Download Sites or from Playstore.

To Update the Upstox app from the Play Store follow the steps mentioned below:

1. Open the Play Store app then tap on your profile present in the upper-right corner.
2. Then go to ‘Manage apps and device’ and go to ‘Updates available’.
3. Then find Upstox and tap Update.

If Upstox is not on the list then your App must be up to date already. In this case, follow the next solution.

6. Put your Sim on another phone

If you are in hurry to the OTP then, just remove your sim card and put it on another phone or feature phone, it might work now and your OTO might come now.

7. Call Customer Care

If you have followed all the above methods and none of them worked for you to receive OTP, then try calling customer care of Upstox or you can chat with the Upstocks support team.

After calling, explain your’s fair situation to them, and they will definitely help you out with this situation.


We have shared all possible solutions to the problem of OTP not receiving Upstox verification. If you still have any kind of issues or problems then feel free to comment below. We will help you as soon as possible.

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